This Shipping & Delivery Policy applies to orders placed on the ZWO Seestar USA online store. Please review the information below to understand our shipping coverage, delivery timelines, and related terms.

I. Shipping Rules

Where Do We Ship?

Shipping Zone: United States only.

Please note that we do not ship to the following addresses:

• PO Boxes

• Military addresses, including APO / FPO / DPO

Shipping Fees

• Free shipping on all orders over USD 199

• Additional shipping charges may apply for orders delivered to certain remote or non-contiguous U.S. regions. Any applicable fees will be calculated and displayed at checkout.

• We also offer expedited shipping options, including Second Business Day and Next Business Day delivery. Expedited shipping fees will be calculated and shown at checkout based on your selected shipping method.

Shipping Carrier

Most orders are shipped via UPS (United Parcel Service) to ensure reliable and secure delivery.
For addresses that cannot be served by UPS, we will use USPS (United States Postal Service) as an alternative carrier.

How Do I Ensure a Smooth Delivery?

To help ensure a successful delivery, please provide accurate and complete shipping information at checkout, including:

• Full name

• Street address

• Valid contact details

Please carefully review your order information before placing your order. Once an order has been shipped, changes or cancellations can no longer be made.

Order Processing & Delivery Time

• Orders are typically processed within 3 business days

• Estimated delivery time is 5–12 business days, depending on your location

• If you select an expedited shipping option at checkout, we will fulfill your order according to the selected service level, including Second Business Day or Next Business Day delivery.

Please note that delivery times may be extended due to circumstances beyond our control, such as severe weather, public holidays, carrier-related delays, or deliveries to remote areas.

What If Delivery Fails?

While we are happy to assist with delivery-related issues, Seestar cannot be held responsible for delays or failed deliveries caused by:

• Incorrect or incomplete shipping information

• Refused deliveries

• Customs or carrier-related issues

• Delivery attempts made during weekends, holidays, or special occasions

Contact Seestar E-commerce immediately for assistance: us_order@seestar.com

II. Order Status & Tracking

If you provided an email address at checkout, you will receive a shipping confirmation email once your order has been dispatched.

This email will include your UPS tracking number, which allows you to track your shipment directly on the carrier’s official website.

III. Taxes and Other Charges

• No taxes are charged for orders shipped to addresses within the United States

• We are pleased to offer a tax-free shopping experience for our US customers

IV. Warehouses

To ensure faster and more reliable delivery, we operate a warehouse located in the United States, dedicated to serving our US customers.

V. Inspection & Reporting of Damaged Shipments

Please Inspect Your Package Upon Delivery

Due to the value of Seestar products, we strongly recommend inspecting your package immediately upon delivery.

If you notice any visible damage or deformation to the package:

• Do not sign for or open the package

• Contact Seestar E-commerce immediately for assistance: us_order@seestar.com

After Signing for the Package

Once the shipment has been signed for (either by you or an authorized representative), the order is considered accepted in terms of package condition, quantity, and contents.

To better protect your interests, we strongly recommend:

• Recording an unboxing video

• Verifying all items against the packing slip

Reporting Issues

If any items are missing or damaged, please contact Seestar E-commerce Customer Service via us_order@seestar.com within 24 hours of delivery so we can investigate and resolve the issue as quickly as possible.